Firstsource Solutions recognized as Horizon 3 Market Leader

Firstsource Solutions has been recognized as a Horizon 3 Market Leader in HFS Research's HFS Horizons: Customer Experience Services, 2026 report.

The assessment evaluated the capabilities of 33 service providers, including CX specialists, global system integrators, and consultancies across the HFS customer experience services value chain.

Horizon 3 - Ecosystem Synergy and New Value Creation recognizes providers that move beyond functional and end-to-end experience transformation to create new sources of value through ecosystem collaboration, Services-as-Software models and capabilities spanning talent, domain, technology, data and change.

HFS describes Firstsource as AI-native intelligence rooted in 25 years of CX operations. Its assessment highlights Firstsource's Kairos operating system, Agentic AI Studio and Intelligent Context Framework as key elements of its approach to AI native CX transformation.