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Investor Charter | Status of Clients Complaints | A. Mandatory update of KYC Attributes: Attention Investors: The Exchanges & the Depositories have issued a circular advising the Stock Brokers and the Depository Participants to mandatorily update 6 attributes pertaining to KYC of existing clients i.e. a) Name b) Address c) PAN No. d) Valid Mobile No. e) Valid Email Id f) Income details, on or before December 31, 2021. Post which clients Trading and Demat account will liable to be marked as Inactive (Demat account will be Suspended for Debit). | KYC is one-time exercise while dealing in securities markets- once KYC is done through a SEBI registered intermediary (Broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. | No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorize your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account. B. Investor Awareness guidelines on margin collection: Attention Investors: Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020. Clients are not permitted to place any securities with the broker or associate of the broker or authorized person of the broker for any reason. Broker can take securities belonging to clients only for settlement of securities sold by the client |Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge. You must immediately take up the matter with Stock Broker/Exchange if you are not receiving the messages from Exchange/Depositories regularly |Pay 20% upfront margin of the transaction value to trade in cash market segment. | Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide NSE circular reference NSE/INSP/45191 dated July 31, 2020, NSE/INSP/45534 dated August 31, 2020, BSE notice no. 20200731-7 dated July 31, 2020 and 20200831-45 dated August 31, 2020 and other guidelines issued from time to time in this regard. | Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.

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